Refund Policy

A legal disclaimer

The information provided in this section is intended as a general explanation of how refunds and returns are managed by Sri Dev Spices. It is not a substitute for legal advice. Each business may have different refund policies based on its operations, product types, and jurisdiction. We recommend consulting a legal expert to develop a customized Refund Policy that fully complies with local consumer laws and business needs.

Refund Policy - the basics

At Sri Dev Spices, we are committed to ensuring a high level of customer satisfaction through quality control, secure packaging, and reliable delivery. However, in the event of a genuine issue with the delivered product, we have a fair and transparent refund and return process in place. This policy defines when a customer is eligible for a return or refund and how we handle such requests.

What Is Covered Under Our Policy

You may request a return or refund within 48 hours of receiving your order under the following conditions:

Eligible Returns:
- Items that are damaged during transit.
- Incorrect items delivered (different from what was ordered).
- Expired products received.
- Issues supported with photographic proof for verification.
Non-Eligible Returns:
- Products that have been opened or used.
- Items without their original packaging.
- Requests made after 48 hours of delivery.
- Refunds requested due to personal preferences or change of mind.

Refund Method & Timeline

Once your return request is reviewed and approved, refunds will be issued through the original mode of payment.
Please allow 7 to 10 working days for the refund to be processed after successful verification.

Important Notes

Photographic evidence is required for claims related to damaged or incorrect products.
Shipping and handling charges are generally non-refundable, unless the return is due to our error.
We reserve the right to refuse a refund if the return criteria are not met.